Quality Assurance M.S. (Online)

Quality Assurance

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The Program

The online Master of Science in Quality Assurance (MSQA) degree program is designed to prepare professionals in quality, engineering, science, management, health care, government and service industries for career advancement.

Topics covered include Total Quality Management (TQM), Six Sigma, ISO 9000, reliability, benchmarking, process improvement, quality control, human factors in quality assurance, measurement and testing techniques, quality project management, productivity, quality function management, and customer satisfaction.

The MSQA is available entirely online or at your place of business. For information about setting up classes at your place of business, call 310-243-3880 or e-mail at msqa@csudh.edu.

Quality Assurance is an interdisciplinary profession utilized in all areas of management in manufacturing, service, government, and health care organizations. The career opportunities in this rapidly growing field are excellent as the demand for graduate Quality Assurance professionals continues to increase.

Participants in the Master of Science in Quality Assurance receive education in both the technical and administrative foundations of this dynamic field. Graduates will have been trained in current practices and methods required by management for implementing and improving operational performance and customer satisfaction.

The MSQA Program has been developed by experienced and dedicated professionals who have coordinated the curriculum to ensure course offerings meet the changing requirements for improved organizational competitiveness.

Certificates and Professional Certification

Participating in MSQA course work will help prepare professionals to take the examinations leading to the Certified Quality Auditor (CQA), Certified Quality Engineer, (CQE), Certified Quality Manager (CQM), and Certified Reliability Engineer (CRE) certifications.

Students who hold a Certified Quality Auditor, Certified Manager of Quality/Organizational Excellence, and/or Certified Six Sigma Black Belt from the American Society for Quality may be able to qualify for three units for each certification earned. For further information, visit the Courses or Degree Requirements pages.

In addition, students who have completed their degree or who are not pursuing a degree may take these courses, which include the Lean Six Sigma Green Belt and Black Belt programs, the Conformity Assessment program, the Soft Skills of Quality 4.0 certificate and other certificates and certificates. Further information is available on our Certificates and Certifications pages.

Program Goals and Objectives

Master of Science Quality AssuranceThe master of Science in Quality Assurance (MSQA) is designed to prepare professionals in quality, engineering, science, management, health care, government and service industries for career advancement.

In order to help manage and lead today's organization toward the objective of "total quality," an interdisciplinary approach is taken to blend study in management, quality concepts, and statistical tools. The curriculum is designed to meet the needs and interests of the working professional. Relevant theoretical and practical course work, independent study, interaction with fellow students and leading learning experience.

A unique feature of the MSQA program is the opportunity students have to customize their program of study to include areas of personal and professional interest


During the course of the program students will acquire knowledge and skills from among the following areas, chosen to appeal to professionals seeking a unique and satisfying interdisciplinary experience:

  • Managing a quality organization.
  • Planning and implementing a quality assurance program.
  • Troubleshooting and solving quality problems both administrative and technical.
  • Incorporating quality concepts and human factor techniques in the design of organizational operations.
  • Creating and managing supplier control systems.
  • Developing and analyzing statistical process control charts.
  • Developing and analyzing acceptance sampling plans.
  • Design of experiments (analysis of variance techniques).
  • Performing quality cost analysis.
  • Performing reliability maintainability, and safety systems reviews.
  • Performing quality system audits.

MSQA Mission Statement | CSUDH Catalog

MSQA Program Level Student-Centered Objectives:

  1. Apply advanced principles and tools from quality and measurement science to problem solving and measuring reliability and performance in production and service industries
  2. Demonstrate the ability to communicate problems, processes, and solutions to management and external audiences using technical and business communications
  3. Evaluate complex, integrated organizational systems and processes in order to recognize and measure system failures scientifically, synthesize data and form solutions
  4. Explain (in technical and non-technical terms) measurement uncertainty and errors by using advanced methods from dimensional, electrical and physical metrology and develop solutions to minimize these errors
  5. Demonstrate the ability to conduct independent research using primary and secondary sources, analyze information, interpret data, draw conclusions
  6. Demonstrate an understanding of the roles and responsibilities of a Quality professional, including staying abreast the ASQ Body of Knowledge and industry standards
  7. Demonstrate advanced knowledge of mathematics, probability and statistics, science and quality concept to solve problems.
  8. Design a quality system, component, experiment, or process to meet industry standards
  9. Identify, formulate and solve quality problems involving physical, human, and economic parameters.

California State University Dominguez Hills provides the following information for its online and distance learning students in compliance with State Authorization information & Consumer Complaints federal Title IV regulation. Federal law [Section668.43(b)] requires all institutions must disclose to all students or prospective students the complaint agency in all states where students reside.  If a student has a complaint or concern, information on how to contact a state agency and register a complaint, can be found at the following website: http://www.calstate.edu/AcadAff/state-regulatory-authorizations/index.shtml.


Student Testimonials

Ernestine Miller, MSQA - CSUDH Class of 2002 Ernestine T. Miller

Program Product Quality Lead (Retired) and Masters of Science, Quality Assurance (Class of 2002)

I am a proud Class of 2002 graduate of the CSU Dominquez Hill’s Master of Science Quality Assurance program. My experience of the MSQA program was challenging, fulfilling, rewarding and fun.

When I attended the MSQA program, I was married with two young children. I was also a full time employee at an aerospace company working in the quality profession. I enjoyed working in quality which influenced the desire to take my career to the next level. Even though I had a broad choice of schools to attend, I chose Dominguez because of the MSQA program which was directly related to my field of employment.

The MSQA curriculum provided a wealth of theoretical knowledge and industrial applications that I was able to apply throughout my career. The MSQA program offered classes on-line, evenings and Saturday which was accommodating for working adults. Their instructors (i.e. Dr. Eugene Watson, Dr. Ralph Abramovich) were knowledgeable, resourceful and understanding to everyday life situations that we, as working students, were facing. Some of us had to bring our kids to class with us occasionally and that was never a problem. The MSQA program drew challenging, competitive and smart students from other aerospace companies which often lead to friendly competition among us students.

My decision to obtain my Masters degree through the MSQA program paid off tremendously. After completing my degree I received a promotion and responsibilities that enabled me to reach goals that were once unobtainable.

After thirty five (35) years in the aerospace industry, thirty (30) of those years are dedicated to quality, I retired in 2018.

I am very grateful to have had the opportunity to partner with Dominguez Hills and the QA program to shape my career. My academia journey, knowledge, accomplishments, recognition will always be one of the best decisions I’ve made in life. I will always have the MSQA acronyms behind my name. More importantly, I met some remarkable folks (students and faculty) that are, to this day, very dear friends of mine. We are forever bonded by our experience of the CSU Dominguez Hills QA program.

Lawrence Mallari, MSQA - Class of 2015 Lawrence Mallari MSQA ASQ CMQ/OE, CQE

Quality Supervisor at Collins Aerospace and Masters of Science, Quality Assurance (Class of 2015)

It's been almost four years since my graduation from the CSUDH MSQA (Masters of Science - Quality Assurance) program, and I could honesty say that I did not expect to be where I am today without it. When going through the program, like any master's course, I did not see the light at the end of the tunnel; let alone where the tunnel would spit me out on the other end. However, throughout those two plus years of learning in the program, I picked up many crucial real-world skills that would help me get to my current position as a Quality Supervisor (Manager level 1) for Collins Aerospace, San Marcos, Texas (formerly UTC Aerospace Systems).

While going through the program, I was working as a Quality Engineer, extremely green in the aerospace and defense industry, but highly eager to learn and grow. I remember that the lessons the professors taught in the classes were easily applied to real life practical applications at work. This made me stand out in the professional setting, while I was still going through school and still "green". After graduating, the "MSQA" that was applied after my last name was easily recognized by other companies in the industry, and that's how I was head hunted for a Senior Quality Engineer position at UTC Aerospace Systems. I had no idea of the weight of the masters program till it helped me land my next job, and now my career!

To this day, I still catch myself looking through old MSQA books, and talking to current and past students of the MSQA program. This program gave me so much knowledge to share at my place of work, but more importantly, connections that would last a lifetime. For those going through the program, struggle now to reap the rewards later. And for those who have successfully completed the MSQA program, I hope your accomplishments be plentiful and abundant! Thank you CSUDH for the leg up in life and thank you MSQA program for guiding my bright future!